[Esd-l] Re: web page for infected unsophisticated user?

[Matt McNamara]

John,

I've found the "Home Network Security" document at CERT to be a good 
starting point for unsophisticated users.  It answers many common 
security questions including ones pertaining to viruses, worms and 
trojan horses.

http://www.cert.org/tech_tips/home_networks.html

CERT also has a page with "Computer Virus Resources" which makes another 
good starting point.

http://www.cert.org/other_sources/viruses.html

Here is a good link from Symantec, obviously tilted towards Norton 
Antivirus:

What is the difference between viruses, worms, and Trojans?

http://service2.symantec.com/SUPPORT/nav.nsf/docid/1999041209131106


I usually point inquisitive people to the CERT "Home Network Security" 
document and the Symantec Antivirus Research Center http://www.sarc.com  .

Hope you find these links useful.

> Does anybody know of a good web page that describes what email worms
> are, how you get infected, and how you clean up afterward, written at
> the level of the very casual (unsophisticated) computer user?
> 
> One person who got a bounce notice contacted me. I suggested she get
> AV software. She just wrote back and said that it reported she was
> infected by seventeen (!) viruses.
> 
> I'm spending more time than I really want to writing polite,
> informative replies to people who contact me and don't know what's
> going on. I'd like to be able to direct them to a website, if one
> already exists, for the bulk of the information they should have.
> 
> --
>  John Hardin KA7OHZ    ICQ#15735746    http://www.impsec.org/~jhardin/
> jhardin at impsec.org pgpk -a jhardin at wolfenet.com
> 768: 0x41EA94F5 - A3 0C 5B C2 EF 0D 2C E5  E9 BF C8 33 A7 A9 CE 76 
>  1024: 0xB8732E79 - 2D8C 34F4 6411 F507 136C  AF76 D822 E6E6 B873 2E79
> -----------------------------------------------------------------------
>   In 1998 more than three times as many people in the US were killed
>   by incompetent physicians than were killed by handguns, yet the
>   President of the A.M.A. is adopting "gun safety" as his platform.
> -----------------------------------------------------------------------
>    1050 days until the Presidential Election
> 
> 

-- 
Matt McNamara
Information Technology
eMed Technologies Corp